Categories: Cryptocurrency

How do I get back into my coinbase account

There are a few steps involved to get back into your Coinbase account once you’ve been locked out. They’re similar to the steps you took when you signed up for Coinbase.

1. You will need your Coinbase email address and password

If you don’t have access to your Coinbase.com email address, see this help article for steps on how to get back into your account.
If you’ve forgotten your Coinbase password, check out these password reset instructions.

2. Go to the Coinbase Sign In page and enter your email address and password

You will be prompted to complete 2-Step Verification.
If you cannot complete 2-Step Verification, please visit this troubleshooting page
You will then be asked to complete identity verification to ensure that it is you who are actually trying to log back into your account.
The account recovery process usually takes 48 hours to complete, but sometimes it can take longer. After 24 hours, you should be able to sign in to your account and complete the buying and selling. After 48 hours, you should have full trading capabilities restored. For your safety, sending to your account will be disabled until the full protection period has elapsed.

If you sign in before the protection period is up, you will receive a pop-up notification informing you that sending is temporarily disabled:

If you’re having trouble verifying your ID or taking your selfie, please see the tips below:

Tips for uploading and verifying your ID

Use an up-to-date version of the Google Chrome browser
Photos of your ID can be uploaded—they don’t have to be taken with a webcamTry using your phone camera to take clear pictures of your ID
Take the picture in a well lit area (natural light works best)
Use indirect light for your ID to avoid glare
If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID
Use a plain background for the ID
Holding the ID in your fingers can confuse the focusing lens
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts

Tips for your selfie

Use an up-to-date version of the Google Chrome browser
Face the camera directly and include your shoulders to the top of your head
Have a plain wall as a background
Have indirect light and no backlight
Do not wear sunglasses or a hat
If you were wearing glasses in your ID photo, try wearing them in your selfie photo
- If you weren’t wearing glasses in your ID photo, try removing them for your selfie photo
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts

I forgot my phone number

If you forgot the phone number associated with your Coinbase account, you’ll need to get in touch with Coinbase Support. Scroll to the bottom of the page and select Contact us.

FAQ

How do I recover my Coinbase account?

if you are having problems with the coinbase wallet app:
Sign out and then sign back in.

Force quit the app and restart it.

Uninstall and reinstall the app.
If you’re having trouble using WalletLink on the web:
Clear your browser’s cache and restart your browser.

Reproduce the problem in a different browser (we recommend Google Chrome) or in incognito mode.

Sign out and then sign in to your Coinbase Wallet.

Try using the Coinbase Wallet mobile app. If the issue doesn’t appear on your mobile device, contact Coinbase Support and let us know if your problem is web-only and we’ll help you further.

coinbase wallet extension

Lock and then unlock your wallet with the browser extension

Click on your toolbar. Then click and select Lock Wallet.

Then unlock it by signing in with your browser extension password.

Sign out of the browser extension and uninstall it.

Reinstall the latest version of the browser extension and import your existing wallet using your 12-word recovery phrase.

coinbase wallet recovery

If you no longer have access to your Coinbase Wallet PIN:
Go to your settings and sign out. (Note: Make sure you have your 12-word recovery phrase saved before you sign out or you won’t be able to sign back in.)
Reopen the Coinbase Wallet app and select I already have a wallet.
Select Restore from Google Drive or Restore with recovery phrase.
Follow the rest of the onscreen instructions.
If you are unable to sign out of the account, we recommend uninstalling and reinstalling the Coinbase Wallet app.

biometric verification issues
If you have recently changed the fingerprint used for biometric verification of your device, your updated credentials may no longer work with your account. Please follow the above steps to re-import your wallet.

If you need to recover access to your account:
Open the Coinbase Wallet app.
Select I already have a wallet, then restore with the recovery phrase.

How do I reset my password?

To reset your password:

Go to the reset password page.
Enter your email and select Reset Password. (This will send an email to your address.)
Select the link in the email to open a new password page.
Enter the password you want to use and select Update Password.

Once complete, then you can sign in with your new password.

I’ve lost access to my 2-step verification device

We offer two ways to reset your 2-step verification if you lose access to your device:

Submit a one-time use recovery code OR
Prove ownership of your seed phrase.

If you have access to a recovery code:

Enter your username and password
Click Enter a backup code when asked to enter a 2-step verification code.
Enter one of your single-use codes.

If you have access to your 12-word seed phrase:

Visit our recovery page.
Sign in using your username and password.
Enter your 12-word seed phrase to sign a message.
Enter your username and password here.
Follow the instructions to set up a new 2-step verification device.

For security reasons, we’re unable to reset your 2-step verification if you’re unable to recover with one of these two methods.

I never received an account confirmation or password reset email

Please check your spam folder to ensure that your account confirmation or password reset email was not accidentally mislabeled. If you’re still unable to find this email, please contact us at commerce@coinbase.com.